Shipping & Returns

Billy Bellara ships throughout Australia and worldwide with Australia Post.

Australia wide shipping is $12.50 flat rate. This includes tracking and signature on delivery.

International shipping is $20 flat rate.

If you require express shipping please email us at admin@billybellara.com.au

If you cannot find your country on the list please email us at admin@billybellara.com.au

Please allow up to 10 days for Australia wide delivery and up to 4 weeks for international orders to arrive once shipped. We will let you know once your order has been dispatched.

* Please allow 4-6 weeks for all nappy clutch and ultimate baby package orders to be delivered as these items are made to order.

Please note that we cannot be responsible for lost or stolen goods.

Returns

We are happy to provide further information on any of our products prior to your purchase to ensure you are completely happy with your order and the product is exactly what you are looking for. Just email us at admin@billybellara.com.au

We ask that you please take note of item dimensions & check our shoe size guide prior to purchasing.

In accordance with the Australian Fair Trading Act 1999, a refund or exchange will only be offered if the goods are faulty, don't match the product description or are unfit for their intended purpose.

If you have ordered the wrong size we will happily exchange your product to a different size within 30 days of purchase, the product must be returned unused in original packaging and all additional shipping will be at your own cost. To organise an exchange, please email us directly at admin@billybellara.com.au.

For clearance sale items - please choose carefully and take care to measure your child's foot prior to purchasing. Due to items being on clearance these are likely to sell out, and therefore we may not be able to exchange for the same product.